Service Desk Team Leader

  • Permanent
  • EE/AA Only
  • Rondebosch, Western Cape
  • Posted 3 weeks ago

FROGG Recruitment SA

Our International Global Customer Services Client in Rondebosch is looking for a strong team leader.

Service Desk Team Leader Rondebosch Cape Town

Our International Global Customer Services Client in Rondebosch is looking for a strong service desk team leader.

Salary plus benefits – Negotiable

Requirements:

Grade 12

Degree or Diploma in IT or similar is preferred

Minimum of 4 years’ experience in a Technical Service Desk environment within an IT related industry

Minimum of 3-5 years’ experience in a Team Leader position

Proven leadership skills in a Service Desk environment

Responsibilities

Managing the daily operations, procedures relating to client services

Building and Managing a team of highly motivated and productive client support representatives

Work with service delivery managers and product managers to ensure effective handover of new customers to the service team

Assure that all client service requests are resolved within set service levels

Escalation and fault management

Manage and implement plans for optimizing the usage of self-service client portal

FROGG Recruitment SA

 

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