Website FROGG Recruitment SA
Our International Global Customer Services Client in Rondebosch is looking for a strong team leader.
Service Desk Team Leader Rondebosch Cape Town
Our International Global Customer Services Client in Rondebosch is looking for a strong service desk team leader.
Salary plus benefits – Negotiable
Degree or Diploma in IT or similar is preferred
Minimum of 4 years’ experience in a Technical Service Desk environment within an IT related industry
Minimum of 3-5 years’ experience in a Team Leader position
Proven leadership skills in a Service Desk environment
Managing the daily operations, procedures relating to client services
Building and Managing a team of highly motivated and productive client support representatives
Work with service delivery managers and product managers to ensure effective handover of new customers to the service team
Assure that all client service requests are resolved within set service levels
Escalation and fault management
Manage and implement plans for optimizing the usage of self-service client portal
FROGG Recruitment SA