Junior Service Controller Killarney Gardens Cape Town

  • Permanent
  • EE/AA: Open
  • Killarney Gardens, Cape Town
  • Posted 1 week ago

FroggRecruitSA FROGG Recruitment SA

Junior Service Controller Killarney Gardens Cape Town
Well established company based in Killarney Gardens, Cape Town are looking for a Service controller with 2+ years’ experience, with Service Controller / Help Desk experience. Position available in the service department.
Salary: Negotiable
Minimum Requirements:
  • Matric / Grade 12
  • Minimum 2 years’ Service Controller / Helpdesk experience.
  • Excellent and helpful telephone manner and great communication skills.
  • Numerate & accurate with data input is essential.
  • Computer literate (Microsoft Office, SAP)
  • Able to work under pressure, plan and organize.
  • Excellent Admin skills.
  • Valid Driver’s License and Own reliable Transport.
Key Duties:
Day to day administration of service calls, invoicing and processing of all administration relating to the service department such as:
  • Accurately log service calls (SAP) and ensure they are assigned to the correct service technician.
  • Invoice service technician’s job cards on SAP.
  • Closing off job cards once the job is completed.
  • Assist with controlling technicians’ spares stock. (GRN’s, variances & stock counts)
  • Process warranty claims.
  • Answer customer and field-based queries and account queries by telephone and email.
  • Compiling a job card register.
  • Tracking spares orders relating to jobs with the spares department.
  • Filing of documents relating to the service department.
  • Assist with annual stock count.
Please apply online
FROGG Recruitment SA

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