Electro Mechanical Field Technician

  • Permanent
  • EE/AA: Open
  • Bellville, Cape Town
  • Posted 4 weeks ago

FroggRecruitSA Frogg Recruitment SA

Our client is a leader when it comes to turnkey solutions for the grading and packing of food produce. They are looking for a Field service technician to deliver the desired customer service experience.

Electro-Mechanical Field Technician Bellville South, Cape Town

Our client is a leader when it comes to turnkey solutions for the grading and packing of food produce. They are looking for a Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

•  Installing and testing products, equipment, and machinery and providing instructions with one to one training to customers on the proper usage of their product.

•  Diagnose errors or technical problems and determine or provide proper solutions

•  Servicing computer & other electronics equipment & also heavy equipment, such as factory machines and computer networks.

•  Provide service and customer support during field visits or dispatches

•  Produce timely and detailed service reports (Android App based) by examining complaints, identifying solutions, suggesting improved methods and techniques, recommending system improvements.

•  Build and maintained positive relationships with customers

Requirements

•  Proven field service experience in electronics & electrical (Computers, Inverters, PLC’s etc) & mechanical (Chains, Sprockets, Bearings, Belts etc) fault finding & repairs

•  Computer efficient and familiarity with mobile tools and applications

•  Excellent customer service and communication skills

•  The ability to work independently but also in a team as the job requires

•  Managing overtime on service calls with patience and not rushing the job

•  The ability to diagnose and solve problems based on customers’ non-technical descriptions

•  Be prepared for extensive travelling (Driving & Flying) in Southern Africa for weeks at a time

•  Afrikaans & English literacy

•  Ability to work flexible hours and to adapt to changing work schedules

•  Physical fitness to lift heavy equipment, work in confined spaces, and bend frequently

•  Relevant technical degree, diploma or certification

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