IT Service Software Support Advisor Pretoria

  • Permanent
  • EE/AA: Open
  • Pretoria
  • Posted 2 weeks ago

FroggRecruitSA Frogg Recruitment SA

IT Service Software Advisor Pretoria Gauteng

Our Client a Logistics Planning Software concern is looking for an IT Service Software Advisor to assist client’s customers with its Logistics Software customer IT Support.  Full Training will be supplied

Salary Basic + medical aid, performance bonus and other perks

Min Requirements

  • Matric
  • Completed studies in computer science, business informatics or logistics or comparable vocational training
  • Experiences in customer IT support | IT service desk, preferably for software applications
  • Some initial experience in end-user training
  • Profound IT skills or knowledge of the logistic sector
  • Very good English language skills (spoken and written)
  • Quick thinking and good powers of expression Efficiency
  • Willingness to travel

 Job Requirements

  • Exceptional customer requests and trainings will be waiting for you in your role as IT Service Advisor
  • Customer support for business software to prospective and current logistics clients – nationwide
  • To supply Competent and friendly customer support for our transport management software application CarLo® on the phone, by e-mail and via remote maintenance
  • Identification and analysis of technical problems and malfunctions as well as finding solutions
  • Documentation of customer requests and solutions in our ticket system
  • Installation of our software products at customer site
  • Configuration of our software solutions according to our customers’ needs
  • Providing customer training on site on how to use our software application

 

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Frogg Recruitment SA Team

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